Refund Policy
Our Commitment to Satisfaction
At Bear Protection Pty Ltd, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied with your purchase.
Change of Mind
Please note, while we want you to be happy with your purchase, we do not offer refunds for change of mind.
Faulty or Damaged Goods
If you receive a product that is faulty or damaged, you are entitled to request a refund, exchange, or repair, as per the Australian Consumer Law. To initiate a claim, please contact us at info@bearprotection.com.au or call 02 8607 5051 within 30 days of receiving your product, providing:
- Proof of purchase
- Description of the fault or damage
- Photographic evidence of the fault or damage
We will assess your claim and, if validated, offer a refund, exchange, or repair. Our team aims to process claims within 5 business days.
Refunds
Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you prefer an exchange instead of a refund, please let us know. Exchanges are subject to stock availability.
How to Return Items
To return a faulty or damaged item, please contact our customer service team at Bear Protection Pty Ltd to receive a return authorization and instructions.
Contact Us
For any questions or concerns regarding your order or this refund policy, please contact us at Bear Protection Pty Ltd or call 02 8607 5051.
